Should gender be considered for B2B marketing?

Zoe Maolmhaadhog SM1 Print Leave a comment   , , , , , , ,

When you come home from a busy day at work ready to relax, unwind and watch some good television, you are bombarded with gender-targeted adverts aimed at attracting us to their product. For us girls it’s washing up liquid, miracle age-defying creams and of course those amazing women on roller-skates with periods!

Going slightly off topic here, but if you have a spare five minutes you really should watch the video response from Bodyform to a rant by a confused boyfriend about periods. A brilliant piece of customer relationship management!

Then there’s the ads targeting men. Age-defying super cars and a plethora of razor blades that are turbo, supreme, powerful or whatever is the latest improvement that they must have or girls won’t fancy them. As these are aimed at men, I’ve pretty much forgotten them before the advert has even finshed.

We are all aware that focusing your ad-campaign on your target audience by location, career level, purchasing authority or whatever else could influence it, does get your message across to those people who are most likely to be interested in the product or service you are offering.

However in business, gender does not seem to be one of the demographics that is used. Personally I haven’t seen any examples (let me know if you have) and I’m wondering why not? Are business marketers overlooking an important demographic group here?

Clearly men and women think in (very) different ways. We purchase things differently and we often do business differently too.

Like it or not, there are always roles and companies that seem to attract more women than men and vice versa. This is not to say that either does a role better than another, but there are certain sectors, such as HR and secretarial roles, that do seem to have a higher ratio of female employees than in sectors such as law and accountancy.

Times are definitely changing though. Women in the workplace have moved on from being minority players to majority players and have become decision makers across all levels within most organisations.

In fact, the 2012 Female FTSE Board Report by Cranfield Management states that 89 FTSE 100 companies now have women directors. And did you know that for the last 20 years women have started up more new businesses than men? In the US, 7.8 million businesses are also owned by women (say lots of websites).

Combine this with the fact that women are generally better at networking and resourcing (including shopping!) than men. Plus we use the Internet more often and are more likely to look for new connections and resources to give us the best help. Taking all of this into account so far, what does it take to market well to women?

Firstly, getting the language right is important. I feel that in too many business to business (B2B) communications the language used is very male targeted, and don’t even get me started on the imagery. It also really helps not to call her Mr or Sir! (“Dear Sirs” is so frequently used).

Maxine Marshall, deputy editor of B2B Marketing magazine says….

In the workplace, gender-based marketing could be very beneficial for certain brands. However, it is extremely difficult to get it right as it’s very easy to cause irritation and come across as patronising to females.

For example, in the workplace there are products used by both men and women, so to market those to women using stereotypical targeted marketing tactics could backfire. Unfortunately many women do tend to adopt a ‘male’ attitude in the workplace to help them progress.

There was a recent campaign targeted at female HR directors that I felt was particularly sexist and patronising. It personified a piece of software as a “sexy and straight-talking assistant” who the designers thought would appeal to the predominantly female community in HR. Take a look, would she appeal to you?

Women want to be seen doing a great job, working hard, and to feel proud of what they’ve achieved. They don’t want to be overlooked because of their sex, but I’m not sure they want to be recognised for it either. In business marketing it is necessary to be aware of the audience you’re trying to appeal to, but not to single them out too much.

What do you guys think? Do you feel gender-targeted marketing is a demographic that should be used in business, or do you think it’s just not necessary?

Is Royal Mail killing direct mail?

Zoe Maolmhaadhog SM1 Print Leave a comment   , , , , , ,

I can’t remember the last time I went to the post office or needed a stamp.  All my birthday and thank you cards I create online thanks to my favourite site jibjab.com. My love and complaint letters are emailed and I pay all my bills online.  What do I need a Post Office for?

Online purchase mistake it so happened to be. I had to return an item I thought was 10 times bigger (really must read the full descriptions on ebay) and how much?!? I remember a first class stamp costing 27p (that’s how long it’s been). Prices went up in April to ninety pence for a large letter. Nearly a whole pound! For an extra 20p I could get the bus and give it back to them myself!

It’s not just the common man these prices are going to affect. The Royal Mail has also very recently had a business postage increase, which is going to affect all users of direct mail. This highly effective marketing method (see January Blog) for getting your message right in front of new customers in their own homes could make businesses reconsider using it.

Last year in March 2012, Postal Regulator Ofcom announced that Royal Mail is now free to set it’s own prices under a new seven year framework, giving it the freedom to change prices and terms and conditions with no statutory notice requirement. Basically they’ve now got free rein on what they charge. Unlike before this change, commercial users of Royal Mail now have very little power to dispute how any price increases will affect their business and higher costs could potentially drive them away to use cheaper marketing alternatives.

So how much of a price increase am I talking about here? The Direct Marketing Association says business mail prices are going to increase between 8% and 20% and direct mail costs are going up between 1% and 5%. Lighter weight items are not increasing in price as much as heavier weight items. I should also point out these increases don’t include VAT. Shouldn’t Royal Mail be supporting UK business and helping to promote them given the current economic climate? Most marketing budgets these days are pretty tight. So thanks very much Royal Mail!

What does this mean for you and your business? Given what I’ve just told you, should you bother with direct mail anymore after these price increases? It is still a worthwhile marketing tool? Well we know that direct mail does work. The Royal Mail itself has research showing this, and on their website states that it improves a multi-media marketing campaign by 20%. A survey by One Post also found that three quarters of people are happy to receive direct mail. We’d rather not have the price increases at all but the good news is that discounts are available if your direct mail is classed as advertising mail, and there are also discounts for sending 3D mail, catalogues and large format acquisition mailings.

The Royal Mail door-to-door rate card can look complex. Working out the best direct mail plan for you can give you a headache! Especially figuring out if you qualify for discounts or not. With our knowledge and experience in this area, we can help you in creating the best direct mail campaign at the lowest possible price for your business. We can go through all the options available and come up with an effective plan.

What about Digital Marketing? Despite email, video and other forms of social media marketing being a growing method of advertising for newer companies, a survey by BIA/Kelsey found that older companies are actually increasing the amount they spend on more traditional methods of marketing, like direct mail.

What do you think about the Royal Mail price increases? Do you think direct mail is still worth using?

How green is your marketing?

Zoe Maolmhaadhog Print, SM1 Print, What We Do Leave a comment   , , , , , , , , ,

Hands up those of you who recycle at home? Hands up who’s sustainable at work? Hands up who cares? Come on admit it. I bet my bottom dollar there are some of you who don’t.

Being green is a thankless, imperceptible and quite frankly a strenuous task. We are guilt-ridden as our children learn that, if their parents don’t take action now, the whole world will look like an apocalyptic landfill by the time their offspring inhabit the earth. I had a very stern talking to last week when I put a sweet wrapper in the wrong bin. Won’t be doing that again!

Even if we wanted to be greener doesn’t it take time, research and our hard earned cash to even make the smallest of changes in the workplace?  For large corporations money isn’t so much of an issue and reputation is paramount for their success. But for the smaller organisations out there, without much spare cash about, without the resources to make these changes, it seems easier not to bother at all.

Shame on me. I’m sounding rather anti-green.  Most unheard of.  I’m not really though, I just get overwhelmed by it all and I’m little lost as to where to begin.

Unless you are a nihilist, deep down you know we should be doing something to help our planet. We spend enough time nurturing our own gardens, painting our walls in the latest Dulux trend and making sure our homes are nice and tidy because we want to live in a better environment.  Our planet is no different to our homes. It is our home.

With that positive attitude sitting on my shoulders I thought it wise to take advantage of my new job at SM1 Print Studio, who in 2012 were runners up in the Best Green Business Awards, and pick my General Managers brains to find out about the recycled paper we use for our clients print marketing.  “We don’t use recycled paper” he said. “We don’t?” I replied, thinking I really can’t be mouthing off about a greener planet when my own print company doesn’t use recycled paper.  “But why?” I trembled, my February blog topic slipping away from me, “Why?”.

Half an hour later I learnt that recycled paper isn’t very environmentally friendly at all. Who’d have thought? Apparently, there is much debate about the energy spent in taking it to the recycled bin, driving it to the plant, the chemicals used to strip the ink, the squishing and the squashing back to paper shape then the redistribution.

“And ….” said my GM, “After all that messing about the print quality of the recycled paper is so bad I’d never use it for my clients unless they specifically asked for it. The best use for recycled paper is packaging or loo roll”.

He then explained that what people should be doing (I’m going to change that to could) is using managed crops for paper instead.  So I took a look at the Forest Stewardship Council  and found out they have a global system that allows consumers to identify, purchase and use timber and forest products produced from well-managed forests.

Looking out for the FSC logo allows you to make a decision on the products that you buy and be confident that they are sustainable plus you can do your bit to buy what you need without damaging woodlands and forests.

As SM1 Print was already using FSC products I was doing fabulous green direct mailings (see January’s Blog) and didn’t even know it.  I was a very happy bunny.

So what next? What else can I do to get my ‘Green Marketing Activity Badge’? It’s all a little vague out there in the Googlesphere. What do you do for sustainable marketing? Do you even do? I’d  be really interested in finding out.

Tell me your green marketing practices via Twitter or on our Facebook page.

Print is dead, long live print

Zoe Maolmhaadhog SM1 Print Leave a comment   , , , , , , , , , ,

I’m a little fed up with digital marketing. Well maybe fed up is the wrong word, its more bored with digital marketing. Yes it’s cutting edge. Yes it’s targeted and response driven (when done right) and apparently its saving the planet from the evils of direct mail.

But it’s just not doing it for me anymore. I want something different. I want….. print back. My name is Zoe and I’m a printaholic. There I’ve said it.

In fairness I’ve always had a bit of a paper fetish. Show me a stationery cupboard full of clean white paper and I’ll show you a smiley sideways face and don’t talk to me about Kindles. The Kindle and drugs are the two things that my son is not allowed to participate in until he is a 40 year old man with a mid-life crisis.

Now there are cynics amongst us that will say that I have switched allegiance just because I’m now the proud owner of the marketing manager title for SM1 Print Studio but having done my research and gorged myself on statistics I was very surprised at some of my findings.

According to Royal Mail in 2011 21.9 million UK adults took action due to direct mail. That’s impressive right? That’s over 48% of the population. Here’s another…. 9 out of 10 people open direct mail (FastMAP) and aiding the point I haven’t made yet, 49% of adults are more likely to open direct mail if they are intrigued by the package (British Market Research Bureau, 2010).

But the planet! The waste! My footprint! The horror! Well, for all those eco-warriors and vegans out there direct mail only accounts for 2.4% of land fill waste plus there’s a host of recycled paper, packaging and vegetable-based inks you can offset your carbon footprint with. More green tales in February’s blog.

Now especially for those cynics above, here’s a tiny incy wincy plug and my point in question, intriguing mail works. In January we ran a ‘Back to Work’ campaign aimed at showing off the possibilities of direct mail. We sent over 200 personalised pencil case shaped packages packed with goodies for your return to work. It was a fun campaign to run and we’ve received lots of interest with customers wanting to do something different for theirs.

But I wouldn’t be a good little marketer if I didn’t send a follow up email directing them to a purl landing page and why wouldn’t I?  Like any type of marketing, print works best when it’s part of a crossmedia campaign but an electronic pencil case just wouldn’t have cut it.

So give print a try, unleash your creativity and add direct mail to your marketing mix. And of course, use our clean white beautiful paper do it :-) .

What would you send to your clients? Tweet us your ideas. I smell a competition brewing.

Would you swap your staff?

Zoe Maolmhaadhog SM1 Print Leave a comment   , , , , ,
Creative Swap

Would you swap your staff?

Like most businesses, here at SM1 Print Studio, we are highly protective of our clients, our supplier agreements and of course our wonderful staff.  Whilst we are always open to new ideas and creative solutions, something I saw recently makes me think that perhaps we have been a little too “Willy Wonka” in our approach (hopefully not lost on everyone.)

Whilst the recent Dyson incident only served to reinforced my somewhat guarded attitude, my faith that most of us in business strive for a competitive advantage through fair means not foul, was restored by a project I came across last month.

Creative Swap www.creativeswap.co was an imaginative initiative aimed at creative agencies similar to ours, to actively encourage the sharing of ideas and best practice.  For a week, one member of staff from one creative agency would quite literally swap places with another from a different business.  The idea was to connect, talk more openly, share ideas, processes, inspiration, knowledge and experience…and nothing to do with Noel Edmonds or Keith Chegwin.

The introduction of change into any process inevitably promotes re-evaluation of that task or action and almost certainly improves efficiency and fresh thinking.  We actively encourage the whole team here to do just that in whatever we do each day.  This in turn (hopefully) helps
us provide an objective but questioning approach to our clients work.

So, if anyone out there is keen to join in with us for our own Creative Swap –we think it would be a highly valuable exercise. Are you up for the challenge?

….update: No John in Croydon, we won’t swap Steve Hall our General Manager for a socket set and a bag of Haribos!

Leave a comment via Twitter or on our Facebook page.

Congratulations to Discover the World

Anthony Porter SM1 Print Leave a comment   , , , , , , , , , , , , , , , , , ,

We’re feeling a little flat now that both the Olympics and Paralympics have come to an end, but wow, what an inspiration it has been to us all!  Not wanting to be miserable for long we thought we’d make one client’s day….

A hearty congratulations to Discover the World for winning our “Olympic Rings” Newsletter Prize Draw.  Jo Bower is pictured above receiving the 2 Spirit Health Club pamper day vouchers from our own Steve Hall.

For nearly 30 years Banstead based Discover the World have been creating inspirational tailor-made holidays and are proud of their reputation as one of the UK’s leading specialist tour operators.  Find out more on their website here.

Discover the World are the latest winners in our regular newsletter prize draw competitions.  If you would like the chance to be entered into future SM1 print Studio draws, just subscribe to our newsletter here

A Warm Welcome to George at SM1 Print Studio

Anthony Porter SM1 Print Leave a comment   , , , , , , , , , , , , , , , , , ,

Another new recruit I hear you say?  Well yes, actually.  We are delighted to introduce our newest (and youngest) member, George Wilson to the SM1 Print Studio team.

As our business continues to flourish and grow, we wanted to strengthen our in-studio client care and production capability and George joins us fresh from college having completed his studies in Graphic Design and Art.

In addition to his youthful good looks and creativity, George is a demon golfer.  With a 4 handicap though I do question how much time George actually put into his studies!

We wish him the best of luck in his apprenticeship with us and look forward to introducing George to new and existing clients alike.

Office Olympians and Fidget Pants

Steve Hall SM1 Print Leave a comment   , , , , , , , , , , , , , , , ,

With the Olympics only 3 weeks away and my mind drawn to all things active, (he says, slumped at his desk recovering from meeting another challenging client deadline), I started to think about how much time I actually spend sitting down, sedentary at my desk.

I was somewhat alarmed when I read some research from Canon UK and ICM which showed that office workers spend an average of 5.5 hours per day sat at their desks. Assuming your employer allows you some time off, this equates to a staggering 1,250 hours per year!

It also drew my mind back to a fascinating BBC Horizon programme earlier this year, in which Dr Michael Mosley experimented with the principle of  whether “enough” exercise was just 3 minutes (of pretty high intensity workout) per week? Whilst the programme did conclude that for some, there were definite benefits in this tiny amount of exercise, the item that stuck most in my mind were the “fidget pants.”  These were a natty device, worn to measure how much you actually moved around in normal day to day activity.

In the programme they concluded, that by just changing our habits in the office slightly; e.g. standing up whilst talking on the phone, taking the stairs instead of the lift,  jiggling our legs etc when sitting down, we could burn up to an additional 500 calories per day.

You can’t turn on the television these days without getting the message that as a nation we are all getting fatter.  The simple fact is we are either not burning enough calories or we are consuming too much food and drink.  All of us at SM1 are committed to being “Office Olympians”, but with McDonalds and Coca Cola as major sponsors of the Games, me thinks they’re not making the second part of that equation any easier!

Donut anyone?

Steve

SM1 Print Studio proud to announce a partnership with Sutton United FC

Anthony Porter SM1 Print Leave a comment   , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

With England grabbing headlines at the Euro 2012 Championships, SM1 Print Studio are delighted to announce our association and support of our own local football success story Sutton United FC.

After winning the Ryman Premier League in 2011, Sutton FC narrowly missed back to back promotion to the Blue Square Bet Premier this year, only losing out in the play offs.

Look out for our familiar SM1 Aqua hoarding at the Gander Green Lane ground and we hope to see as many of you as possible showing your support for our local football team in this years quest for promotion.  The season starts next month with a friendly fixture at home against Leyton Orient on Wednesday 18th July.  Kick off is at 7.45 pm and more details can be found on the Sutton United FC website here www.suttonunited.net

Come on the “U”s

A warm welcome to our newest SM1 Print Studio Team Member Anthony Richardson

Anthony Porter SM1 Print Leave a comment   , , , , , , , , , , , , , , , , , , , , , , , , , , ,

 

We are delighted to welcome Anthony to the team at SM1 Print Studio in Sutton.  He joins us to lead all client creative projects….no pressure then Anthony!

Anthony has spent over 16 years in the graphic design Industry, most recently involved in a number of high profile point of sale and exhibition graphic projects.

Anthony loves the great outdoors and when he’s not burning the midnight oil enriching our clients’ latest work, you’ll find him down at his allotment nurturing his vegetables and probably, taking photographs of them.  Nowt so queer as folk….. they say!

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