Support

Whatever your query is about, we can help. Have a look at our FAQs below, or send us a message and we will get straight back to you. If your question is urgent, call us on 020 8643 6466. We’re around Monday to Thursdays from 09:00 till 17:30 and Fridays from 09:00 till 17:00.

Home Support

General

  • Our office hours
  • New customers
  • Not happy?

Delivery

  • UK shipping costs
  • Delivery times and tracking
  • Shipping outside the UK

Accounts and Payment

  • Quotes
  • VAT exemption
  • Payment methods
  • Credit account
  • Re-ordering

Artwork

  • Supplying artwork
  • Fonts
  • Margins
  • File formats
  • Uploading artwork
  • Creating a zip folder

Print and Finishing

  • Lithograph or digital
  • Bleed and crop marks
  • Proofs and previews
  • Colour printing
  • Ratios
  • Resolution
  • Booklet printing

Being Green

  • Our recycling in centre
  • Carbon capture
  • Uses of waste
  • Environmental impact
  • Paper choices

Got another question?

Problem Unsolved?

If we haven’t answered your question, call us on 020 8643 6466 or email us at info@sm1print.co.uk.

We’re around Monday to Thursdays from 09:00 till 17:30 and Fridays from 09:00 till 17:00.

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